PROVISIONS APPLICABLE AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
All reservations for stays in guest rooms whose owner is a member of the Fédération des Gîtes de Wallonie (Gîtes of Wallonia Federation) and these reservations alone are governed by these general terms and conditions. Unless otherwise stipulated, the client is deemed to have read these terms and conditions and to have accepted all the clauses thereof at the latest when the down payment on the reservation is made or upon taking possession of the room. The owner certifies that the leased property complies with Book III of the Walloon Tourism Code on fire standards for tourist accommodation in the region.
ESTABLISHMENT OF THE CONTRACT AND PAYMENT OF THE PRICE
The reservation takes effect and constitutes a rental agreement once the client has sent the owner the total amount of the price of the stay. Taking possession of the room also constitutes a rental agreement. The prices are understood inclusive of all charges, excluding the deposit and any supplements.
The payment for the stay is to be settled minimum 7 days before arrival. Payment for consumption and additional services not provided for in advance will be made to the owner at the end of the stay. Unless otherwise indicated, all payments effected on site are made in cash only.
CANCELLING THE CONTRACT
The owner must be notified by e-mail of any cancellation by the client.
- If the cancellation is made more than 30 days before the start of the stay, the payment will be refunded in full.
- If the cancellation is made between 29 and 15 days before the start of the stay, 50% of the payment will be refunded.
- If the cancellation is made between 14 and 8 days before the start of the stay, 25% of the payment will be refunded.
- If the cancellation is made less than 7 days before the start of the stay, the owner fully retains the payment.
If the stay is cancelled by the owner before the start date of the stay, he must inform the client of this by all possible means and send confirmation by recorded delivery with acknowledgement of receipt. The sums paid will be refunded to the client immediately, without prejudice to claims for compensation for any loss suffered. Except in cases of force majeure, the client will also receive compensation equal to half the price of the stay if the cancellation is made less than 48 hours before the start of the stay, or will be offered accommodation of the same quality or superior quality at the price of his reservation.
ARRIVAL, DEPARTURE AND LENGTH OF STAY
The client must arrive on the day stated, at the time indicated. As a legal obligation, the client will be requested, immediately upon arrival, to provide the information necessary for the clearance of tourist traffic (name and address, identity number, etc.). In the event of a late or deferred arrival, the client must inform the owner. If the client has not appeared within an hour following the day and time indicated for the start of the stay, the reservation becomes invalid and the owner may have his guest rooms at his disposal. The owner retains the down payment and reserves the right to claim the balance of the price of the accommodation.
Unless otherwise agreed with the owner, client will leave before 10.00 am.
In the event of a booking for a specified period in excess of 15 days, or for an indefinite period, the parties will draw up an inventory of fixtures and fittings in the presence of both. Clients who make a reservation with an owner for a specific period may not under any circumstances assert any right whatsoever to remain in the premises beyond the scheduled period. Transfer and subletting are forbidden.
USE AND OCCUPATION OF THE PREMISES
The client must respect the quiet nature of the premises and use them as intended. He will bear in mind the peace and quiet of the other occupants and of the neighbors.
The stay is reserved for a specific number of people, including babies and infants. If the number of clients exceeds this number, the owner is entitled to refuse the additional clients or to oblige the client to reserve another house to accommodate these clients, at the price indicated. This refusal may not under any circumstances be considered a modification or a breach of contract at the initiative of the owner, so that should the client leave, no reimbursement may be considered.
Pets are only accepted with the special consent of the owner. If this rule is not observed, the owner is entitled to refuse to allow the client to enter the house. This refusal may not under any circumstances be considered a modification or a breach of contract at the initiative of the owner, so that should the client leave, no reimbursement may be considered.
Clients are asked not to smoke inside to avoid accidents which may harm the quality and atmosphere of the accommodation.
Clients undertake to return the house and furniture made available to them in good condition
DISPUTES
Any complaint relating to the inventory must be reported immediately to the owner.
